Refund Policy
Artisan Tee values transparency and customer satisfaction. This Refund Policy explains the conditions under which refunds may be approved, how requests are evaluated, and the process we follow to ensure fair and professional service.
Section 01
Our Commitment to Customer Satisfaction
At Artisan Tee, we are dedicated to delivering high-quality digital solutions that provide real business value. Every project requires professional expertise, strategic planning, creative effort, and technical resources from the beginning of the collaboration.
We understand that situations may change during a project. Our refund approach is designed to protect both Artisan Tee and our clients by considering the work completed, resources invested, and responsibilities agreed upon by both parties.
If you are not satisfied with any aspect of our service, we encourage you to contact our team before requesting a refund. In many situations, adjustments, additional support, revisions, or alternative solutions can resolve concerns more effectively than a refund.
Section 02
Refund Eligibility
Refund approval depends on the service type, project stage, amount of work completed, and the specific reason for the request. The following examples describe situations where refunds may or may not be available.
- Payment completed but project work has not officially started.
- Artisan Tee does not provide the agreed services within the approved scope or timeline without reasonable explanation.
- Final deliverables are substantially different from the documented project agreement.
- Artisan Tee cancels the project due to internal operational reasons.
- Duplicate or accidental payments confirmed through our payment records.
- Project cancellation is requested within the approved cancellation period before development begins.
- Project tasks have already started or completed according to the approved scope.
- Expected business results are not achieved due to market changes, competition, search engine updates, or external factors.
- The client changes project direction after development or marketing activities have begun.
- Delays caused by missing content, approvals, account access, or required information from the client.
- Recurring service fees for periods where work has already been performed.
- Third-party expenses such as domain registration, hosting services, software subscriptions, advertising budgets, or external tools.
Section 03
Refund Policy by Service Category
Because Artisan Tee provides different types of digital services, refund conditions may vary depending on the nature of the service, the amount of completed work, and the resources invested into each project.
| Service Type | Refund Conditions |
|---|---|
| Website Design & Development | Refunds may be considered before development officially begins. Once planning, design, coding, testing, or implementation work has started, refunds may be reduced or unavailable based on completed project stages. |
| Custom Software Development | Software projects involve research, system architecture, programming, and testing. Refund requests are reviewed based on project milestones, completed work, and the agreed service contract. |
| SEO Optimization Services | SEO services include strategy, research, technical improvements, content optimization, and ongoing efforts. Since results depend on many external factors, completed SEO work is generally non-refundable. |
| Digital Marketing Campaigns | Marketing management fees may be refundable only for unused service periods. Advertising budgets paid directly to platforms or already spent campaigns cannot be refunded by Artisan Tee. |
| Consultation & Strategic Planning | Consulting sessions, audits, research reports, and strategic recommendations are considered completed professional services and are typically non-refundable after delivery. |
| Maintenance & Support Services | Ongoing support plans are evaluated based on the remaining unused service period and the terms specified in the support agreement. |
Every refund request is reviewed individually to ensure a fair decision based on the work completed, resources used, and the agreements made between Artisan Tee and the client.
Section 04
Non-Refundable Services & Expenses
Certain services, third-party costs, and completed deliverables are not eligible for refunds due to the time, expertise, and external expenses involved.
- Completed website designs, software features, code implementations, and approved project milestones.
- SEO audits, keyword research, technical optimization, content improvements, and completed digital marketing tasks.
- Professional consultations, business strategy sessions, technical reviews, and custom recommendations already delivered.
- Domain registrations, website hosting fees, premium themes, plugins, software licenses, APIs, or other third-party subscriptions purchased for the project.
- Advertising budgets spent on platforms such as Google Ads, social media advertising networks, or other external marketing channels.
- Custom designs, source files, documentation, or digital assets already transferred to the client.
- Services delayed or cancelled due to the client’s failure to provide required information, approvals, content, or account access.
Artisan Tee invests professional time, technology resources, and specialized expertise into every project. For this reason, refunds cannot be guaranteed for services that have already been delivered or significantly progressed.
Section 05
How to Submit a Refund Request
If you believe you qualify for a refund under this Refund Policy, you may submit a formal request to Artisan Tee. Each request will be reviewed carefully based on the project agreement, completed work, and the circumstances surrounding the request.
Required Information for Refund Requests
To help us process your request efficiently, please include the following details:
- Full name, company name, and contact information associated with the project.
- Project name, service type, invoice number, or relevant transaction details.
- A clear explanation of the reason for the refund request and any supporting documents.
- Information about previous communications or attempts made to resolve the issue.
- Any additional details that may help our team evaluate your request fairly.
Submission Methods
Refund requests can be submitted through Artisan Tee’s official communication channels, including our support email, client portal, or other approved contact methods.
Submitting a refund request does not guarantee that a refund will be approved. All requests are reviewed individually according to the service agreement, completed deliverables, and the terms outlined in this Refund Policy.
Section 06
Refund Review & Processing Timeline
Artisan Tee aims to handle refund requests in a transparent and timely manner. The review period may vary depending on project complexity, payment history, and the information provided by the client.
Step 01 — Request Confirmation
After receiving your refund request, our team will confirm receipt and may request additional information if necessary.
Step 02 — Case Evaluation
We review the project scope, service history, completed work, payment records, and applicable agreement terms before making a decision.
Step 03 — Final Decision
Once the evaluation is complete, Artisan Tee will notify the client whether the refund has been approved, partially approved, or declined.
Step 04 — Payment Processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may depend on banks, payment providers, or financial institutions.
Our goal is to resolve every refund request professionally and fairly. In many cases, alternative solutions such as revisions, technical support, service adjustments, or project improvements may provide a better outcome for both parties.
Section 07
Payment Disputes & Chargebacks
Artisan Tee encourages clients to contact our support team directly before initiating any payment dispute, chargeback, or claim through a bank or payment provider. Many concerns can be resolved faster through communication and project review.
Before Opening a Payment Dispute
- Please provide details regarding the issue, including the project name, invoice number, payment date, and the reason for the concern.
- Allow Artisan Tee a reasonable opportunity to investigate the matter and offer a suitable solution.
- Continue communicating with our team in good faith while the issue is being reviewed.
Chargeback Investigations
If a chargeback or payment dispute is initiated, Artisan Tee reserves the right to provide relevant documents to financial institutions or payment processors, including contracts, project communications, invoices, service records, and proof of completed work.
Unauthorized or fraudulent chargebacks may result in suspension of ongoing services, cancellation of project access, and additional actions permitted under applicable agreements and laws.
Section 08
Alternative Solutions Before Refund
Before approving a refund, Artisan Tee may explore alternative solutions designed to resolve concerns and maintain project success whenever possible.
Additional Revisions
Our team may provide reasonable modifications or improvements to address concerns related to approved project requirements.
Technical Assistance
Additional guidance, troubleshooting, or technical support may be provided to resolve service-related issues.
Service Adjustments
For long-term projects or recurring services, we may discuss alternative scopes, revised schedules, or suitable service adjustments.
Project Consultation
Our specialists may arrange additional discussions to identify challenges and recommend the best path forward.
Artisan Tee believes that clear communication and collaboration often lead to better solutions than project cancellation or refund requests.
Section 09
Refund Policy Updates
Artisan Tee may revise or update this Refund Policy from time to time to reflect changes in our services, business operations, technology, or legal responsibilities.
Whenever important changes are made, the updated version will be published on our website with a revised effective date where applicable.
- Reviewing this policy regularly helps you understand the latest refund terms and procedures.
- Continued use of Artisan Tee’s services after policy updates indicates your acceptance of the revised terms.
- For significant changes, we may provide additional notifications through appropriate communication channels when required.
If you have questions regarding changes to this Refund Policy, please contact Artisan Tee for clarification before continuing to use our services.
Section 10
Contact Information
If you have any questions regarding this Refund Policy, need assistance with a refund request, or require additional information about our services, the Artisan Tee team is available to support you.
We encourage clients to contact us before submitting disputes or refund claims so we can review the situation and work together toward a fair solution.
All refund-related inquiries should be submitted through our official communication channels. Our team will review each request professionally and provide an appropriate response based on the applicable agreements and completed services.
Need Help With Your Refund Request?
Our Artisan Tee support team is ready to answer your questions regarding refund eligibility, service agreements, payment concerns, or any other issue related to your project.